Privacy policy

Privacy Policy

At Radiant Stitch, we are committed to safeguarding your privacy across the globe. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the laws of the USA, UK, Europe, and South Africa.

1. Collection of Personal Information: We collect information that you provide to us voluntarily, such as your name, contact details, and address, when you interact with our website or make a purchase. This information is used solely for the purpose of processing orders and improving our services.

2. Use of Personal Information: Your personal information is used to fulfill orders, provide customer support, and enhance your shopping experience. We may also use it to communicate promotional offers or updates with your consent.

3. Data Security: We employ industry-standard security measures to protect your personal information. This includes encryption of sensitive data and secure transmission methods to prevent unauthorized access.

4. Third-Party Services: Radiant Stitch may use third-party services to process payments, analyze website traffic, and improve user experience. These services may have their privacy policies, and we encourage you to review them.

5. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your online experience. You can manage your preferences for cookies through your browser settings.

6. International Data Transfers: By using our services, you acknowledge and agree that your personal information may be transferred to and processed in countries outside of your residence, including the USA, UK, and Europe.

7. Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

8. Your Rights: You have the right to access, correct, or delete your personal information. To exercise these rights or inquire about your data, please contact us.

9. Changes to Privacy Policy: Radiant Stitch reserves the right to update this Privacy Policy to reflect changes in legal requirements or our business operations. Any such updates will be communicated on our website.

10. Sale of Data: Radiant Stitch undertakes never to sell or make your personal information to any third party unless we are compelled to do so by law. In particular, in the event of a fraudulent online payment, we reserves the right to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure.

By engaging with Radiant Stitch, you consent to the terms outlined in this Privacy Policy. This policy is effective as of 7 November 2023 and applies to all users.